Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Embervalley Place Limited ("we", "us", "our") concerning your access to and use of our website and services.

By accessing our website or using our services, you agree to be bound by these terms. If you disagree with any part of these terms, you should not use our website or services.

Definitions

In these terms:

• "Services" refers to all offerings provided by Embervalley Place, including consultations, curated collections, events, rare book sourcing, and related literary services.
• "Website" refers to the Embervalley Place website located at embervalley-place.com.
• "Content" refers to all text, images, graphics, data, and other materials available through our website and services.
• "User" or "you" refers to any person or entity accessing our website or using our services.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only. Specifically, you may:

• Browse information about our services
• Contact us regarding service enquiries
• Access content we make publicly available
• Engage with our services subject to applicable terms

Prohibited Conduct

You must not:

• Use our website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Interfere with the proper functioning of our website
• Transmit viruses, malware, or other harmful code
• Collect or harvest information about other users without consent
• Impersonate any person or entity or misrepresent your affiliation
• Use automated systems to access our website without permission
• Reproduce, duplicate, or copy content without authorisation
• Engage in any activity that could damage our reputation or business

Service Terms

Service Descriptions

We strive to accurately describe our services on our website. However, we do not warrant that service descriptions are completely accurate, current, or error-free. We reserve the right to modify service offerings at any time.

Booking and Payment

When you book a service, you agree to provide accurate and complete information. Payment terms vary by service and will be communicated when you make arrangements. We accept payment through methods specified at the time of booking.

Cancellation and Refunds

Cancellation policies differ depending on the service:

• Consultations: Cancel at least 48 hours before the scheduled time for a full refund. Later cancellations forfeit payment, though we may offer rescheduling.
• Collections: Cancel quarterly subscriptions at least 14 days before the next billing date. Collections already shipped are non-refundable.
• Events: Cancellation policies are specified when you register and vary by event type.
• Rare Books: Cancellation terms are agreed upon when we begin sourcing. Deposits may be non-refundable if work has commenced.

We reserve the right to cancel services due to unforeseen circumstances, in which case we will offer a full refund or alternative arrangement.

Professional Recommendations

Our book recommendations and literary guidance represent professional opinions based on expertise and experience. While we take care in making suggestions, individual responses to books vary. We cannot guarantee that you will enjoy every recommendation or that our services will meet your expectations in every instance.

Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, and design elements, is owned by or licensed to Embervalley Place Limited and protected by copyright, trademark, and other intellectual property laws.

You may view and print content for personal, non-commercial use only. You may not modify, reproduce, distribute, or create derivative works without our written permission.

User-Provided Content

If you submit content to us (such as testimonials, reviews, or correspondence), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with our business operations. You represent that you have the right to grant this license and that the content does not violate any third-party rights.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy and GDPR compliance statement. We process personal data in accordance with UK data protection laws. Please review these documents to understand how we handle your information.

Disclaimers and Limitations of Liability

Website Availability

We strive to maintain continuous website access but do not guarantee uninterrupted availability. We may suspend, restrict, or terminate access for maintenance, updates, or other reasons without liability.

Accuracy of Information

While we make reasonable efforts to ensure information accuracy, we do not warrant that website content is complete, current, or error-free. You should verify important information independently.

Third-Party Links

Our website may contain links to third-party websites. We do not endorse or assume responsibility for content on external sites. Use of third-party websites is at your own risk and subject to their terms.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, consequential, or special damages arising from your use of our website or services.
• Our total liability for any claim related to our services is limited to the amount you paid for those services.
• We are not liable for losses resulting from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be legally limited.

Indemnification

You agree to indemnify and hold harmless Embervalley Place Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these terms
• Your violation of any third-party rights
• Your misuse of our website or services
• Your breach of applicable laws or regulations

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you may also bring proceedings in the courts of that jurisdiction.

Dispute Resolution

We value our relationships with clients and prefer to resolve disputes amicably. If you have a complaint or concern, please contact us first at [email protected]. We will make reasonable efforts to address your concerns promptly.

If informal resolution is unsuccessful, you may pursue formal dispute resolution through the courts as specified above.

Modifications to Terms

We may revise these terms from time to time to reflect changes in our services, legal requirements, or business practices. We will post updated terms on this page with a revised "last updated" date.

Continued use of our website or services after changes constitute acceptance of the revised terms. If you do not agree to modifications, you should discontinue use of our services.

For significant changes affecting your rights, we will provide reasonable notice before the changes take effect.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and Embervalley Place Limited regarding use of our website and services, superseding any prior agreements or understandings.

No Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative.

Assignment

You may not assign or transfer these terms or your rights hereunder without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Contact Information

If you have questions about these Terms of Use, please contact us:

Embervalley Place Limited
42 Deansgate Avenue
Manchester, M3 2FE
United Kingdom
Email: [email protected]

Additional Terms for Specific Services

Certain services may be subject to additional terms and conditions that will be presented when you engage those services. Those additional terms supplement these general Terms of Use and, in case of conflict, take precedence for the specific service in question.